Terms & Conditions
These terms and conditions govern the sale and purchase of merchandise and workshops through our website. Please read carefully. By ordering from Print Menagerie you agree to be bound by these terms and conditions.
We aim to post your purchase within 5 working days (Monday – Friday) from receipt of your order by 1st Class post. Delivery time: 1–3 days following despatch. You will be notified, by email when your purchase has been posted.
EUROPEAN AND WORLDWIDE SHIPPING
Please telephone or email for postage costs BEFORE purchasing an item.
We hope you are happy with your purchase.
All products are hand made and therefore may not be exact replicas of what you see online. Expect slight variations in print colour and texture. We will do our best to produce merchandise to the highest quality. However, If you are unhappy, then please get in touch by email or telephone. You must return the order to us, in its original condition, within 7 working days in order to get an exchange or refund.
Telephone: +44 (0)7492 858420
Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.
When sending items back, please use a secure postage method so that you can trace where the package is. The item is your responsibility until we receive it.
YOU CAN’T MAKE IT? CANCELLING A WORKSHOP
Life sometimes gets in the way, we understand that. If you are unable to attend your workshop and it’s more than 14 days before the start date, then we can offer a transfer to the same workshop on an alternative date, providing there are places available or a workshop is planned for the future. Unfortunately, if cancellation is within 14 days of your workshop we are unable to offer a refund. We do appreciate that sometimes ‘stuff happens’ which may mean that you can’t attend so we are happy for you to send along a friend to take your place. We will need their name and contact details prior to the workshop.
WHAT!? WE’VE GOT TO CANCEL
Should we need to cancel a workshop due to a Force Majeure event (events outside of our control), we will aim to give you as much notice as possible of the cancellation. We will give you a full refund or if you prefer a transfer to an alternative available course, space permitting. Unfortunately, we cannot accept any liability for travel or other costs.
BESPOKE WORKSHOPS & HIRES
A non-refundable 50% deposit is required to secure a booking. The remaining balance must be paid 14 days before the date of your event. Once booked alterations to the contents of the event can be made up to two weeks before the event date. This may result in an alteration to the price. Any adjustments will be made on the remaining balance. Note that quotes are made on a minmum hire time. Please see Commissions & Hires for more details.
OUR LIABILITY (THE LEGAL JARGON)
Print Menagerie aims to produce merchandise of the highest quality and run workshops with skill and care. However, we are not liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you have informed them of Print Menagerie. Any liability is strictly limited to the price paid for the merchandise or the workshop. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.